Quyen N. Quach
Work Portfolio
Work Experience
Learning & Development Training Lead
Managed, developed and implemented training programs, solutions and materials to ensure learning & development for employees in global security operations center.
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Orchestrated new product & enhancement release readiness initiatives, user acceptance testing, training materials and communication for global security operations center.
SOC Product Stakeholder
2020 - 2023
Oracle C2M Training Lead
Developed training strategy for Oracle Customer & Care Billing implementation for electric utility company with 16, 000 employees across 5 business units within 11 company sites.
2023 - 2023
Product Manager (Cybersecurity)
Led end to end development, vision, strategy, and roadmap for managed web application firewall. Partnered with customers and cross functionally with engineering, product, sales, sales engineers, marketing, product, customer success and operations teams to validate pain points, identify requirements to deliver new features that resolve customer problems.
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2016 - 2020
2007 - 2015
Oracle CCB Training Consultant
Large Electric Utility Clients
Conducted training needs assessment across Oracle client’s diverse business units and departments. Worked with stakeholders / sme's to develop custom role-based training curriculum, strategies, environments and training materials to ensure seamless transition of clients’ workforce to new Oracle Customer Care & Billing system. implementations.
Oracle C2M Training Specialist
Provide C2M product & training expertise for Training Team developers and junior analysts. Provide C2M functional workshops & demos for Training Team developers and leadership. Developed training collateral for C2M Implementation e.g. job aids, instructor decks, short videos, e learning interactive videos etc.
2024 - Present
Education
1998 - 2004
University of Houston
Bachelors of Business Adminstration
Management Information Systems
International Studies
My MIS degrees focuses on the use of technology to solve business problems and improve organizational efficiency and effectiveness.
Studies encompassed a combination of business management, computer science and information technology.
Houston, TX
Certifications
2024
Security+ SYO-701
CompTIA
Certification covers wide range of security topics i.e network security, compliance & operational security, threats & vulnerabilities, application, data and host security, access control, identity management and cryptography.
2018
AWS Partner Accreditation Technical
AWS
Foundational accreditation provides technical professionals with fundamental knowledge of AWS core services, security & compliance, global infrastructure and architectural best practices.
2017
Crucial Conversations
VitalSmarts Leadership Training
Professional development program designed to teach individuals within organizations how to effectively handle high-stakes conversations where opinions vary, emotions run strong and outcomes matter.
2007
CC&B Train the Trainer
Oracle University
Certification program preps trainers to deliver training on Oracles customer care and billing system. System is widely used by utility companies to manage customer service, billing, payment processing and metering.
2007
Oracle Implementors Certicate
Oracle University
Certification program provides skills and knowledge required to successfully implement and configure Oracle's customer care and billing system.
Skills
1
Training Leadership
Training Strategy & Roadmap
Training Delivery
Training Evaluation & Metrics
Learning Outcomes
Needs Analysis
Job Task Analysis
Skill Gap Analysis
Learner Profiles
Stakeholder Managment
Training Material Templates
Team Management
Cybersecurity
Security Operations Center
Electric Utilities
Change Management
3
Product Management
Product Vision Strategy
Product Discovery & Validation
Voice of Customer Initiatives
Cost Benefit Analysis
Break Even Analysis
Roadmap Dev & Prioritization
Product Dev Lifecycle
Product Go To Market
Product Release Readiness
Product Training Collateral
Product Metrics
Stakeholder Management
Stakeholder Collaboration
SaaS, B2B, B2C, MDR
Cybersecurity
Agile / Agile SAFe
Recognition
Recognized for dedication to meeting client implementation deadline over Thanksgiving holiday.
Received award for development of high-quality, role-based SOC training materials for top MRR Japanese partner: Mitsui. Aggressive Timeline achieved.
Nominated for a Luminary Award: addressing employee product engagement & knowledge retention with development of a Product Certification e- learning program